IT Help Desk

What happens if the person you employ to deal with the IT-related office issues falls ill unexpectedly? Being offline or unable to access important documents could cost your business money. Having access to our IT help desk gives you telephonic support to resolve IT-related issues with computers and laptops remotely. Failing this, our team will dispatch a technician to your premises – billed separately directly to you at negotiated rates.

Troubleshooting or maintaining self-service websites

• Support via phone
• Dispatch of service technicians at an additional cost
• Single Point of Contact (SPOC) with call escalations

Software support

• Application software tools

Systems support

• Servers, PCs, workstations
• Thin clients, storage devices
• Terminals and peripherals

Managed service

This allows a business to offload IT operations to a service provider, who will assume the ongoing responsibility for 24-hour monitoring, management, and problem resolution for the IT systems within your business.

Managed services solution includes:

• Windows servers
• Microsoft application servers like Exchange and SQ
• Windows and Apple desktops
• Internet connectivity including ADSL lines and firewalls

We also maintain an ITIL-compliant service desk with dedicated staff to ensure that every incident is logged, actioned, and closed, providing you with a detailed monthly report of your IT systems.

In business, downtime means money down the drain, but with our IT help desk, you’ll be up and running quickly, saving you money and frustration.