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Roadside Assistance

‘No, no, no!’ you plead as your engine cuts out… on the highway. Or you close one eye as you prepare for the loud BANG! of your rim crunching when you realise you saw that pothole an instant too late. 


We’ve all experienced that sinking feeling as our car is breaking down at the side of the road and there’s nothing we can do about it except pull over safely. 


No matter how carefully you drive or what make of car you own, you’re bound to experience a vehicle breakdown at some point. That’s why we offer roadside assistance with all of our comprehensive insurance policies, whether Car, Home, Buildings, or Business Cover.


Roadside Assistance

24/7 roadside assistance 


Our emergency assist lines operate 24 hours a day every day of the year, so there’s no need to stress when you’ve got Budget roadside assistance. No matter how big or small, if you have car troubles, we’ll be there to help in a flash.  


Roadside Assistance is made up of Accident Assist and Breakdown Assist. Accident Assist is included in your policy while Breakdown Assist can be added at a small additional monthly fee. Here are some of the benefits of each:


Accident Assist – If you’ve been in an accident and your car can’t be driven, we’ll send a reliable tow truck to take it to the nearest repairer and cover the cost of this. We’ll also pay for the storage fees for the first 72 hours as long as you use our authorised tow truck.


Breakdown Assist – If you run out of fuel, we’ll bring you enough so you can make it to the nearest petrol station. If you lock your keys in your car, we’ll unlock it for you. If your tyre bursts, we’ll change it. If your battery dies, we’ll jump start your car or help you get it home so you can store your car safely while you look for a new battery. For any of these situations, we’ll cover the call-out fee of a service provider plus one hour’s labour. 

Because breakdowns tend to happen at the most unfortunate times, like when you’re in the middle of the Karoo hundreds of kilometres away from home, we’ll find accommodation close to your location and pay for one night’s stay up to a certain limit. We’ll also pay to have your car towed to a repairer closer to home, so you can rest assured that your family and your car will be safe for the night.


Reliable roadside assistance


Having affordable insurance doesn’t mean your safety should be compromised. Our roadside assistance partner uses only service providers who have passed their rigorous accreditation process. This process looks at service quality and accountability, includes physical inspections of the business, and annual auditing to maintain service standards. This means you can count on professional help when you’re stuck at the side of the road, every time.


Medical assistance


Roadside help isn’t always about refueling your tank or towing your car. Accidents and blowouts can lead to injuries, which is why our roadside assistance includes Medical Assistance benefit, for emergency help when you need it. emergency medical help. If you’ve been in an accident and need medical attention, we’ll arrange for emergency services to come to your location and give you speedy medical support and take you to the nearest medical facility if necessary.


Roadside assistance contact information 


You can download, print and display our roadside assistance towline sticker for your car. You can print it and display it the same way you would your car licence. If you prefer not to display it, that’s fine too. Once you’ve called our towline, we’ll let you know exactly who is coming to help you – the name of the service provider, the company, and the vehicle registration details, so you can be sure you’re only using a Budget-approved towing service.


Make sure you have our roadside assistance number saved so you can call us 24/7 in the event of any roadside emergency on 0860 10 42 11.


Budget Insurance quotes


With affordable insurance that includes 24/7 roadside assistance  Accident Assistance, and the option of Breakdown Assistance, you can’t afford not to have cover with Budget. Get a Car, Home, or Buildings Insurance quote today, get cover in budget, and get help that’s just a phone call away for you and your wheels no matter where you are in South Africa.

Budget Insurance is an authorised insurer and FSP. Terms and Conditions online.