New Customer Sales: 0861 00 19 17   |   Existing Customer Sales, Services & Claims: 0861 60 01 20   |   24 Hour Emergency Assistance: 0860 10 42 11
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Sales Disclosure Document


Hi there

Thank you for taking the time to get one of South Africa’s lowest insurance quotes*, with Budget Insurance. We look forward to providing you with the cover you need at an affordable price, and easy to understand, helpful service.

Confirmation of our conversation:

By law we are required to make specific disclosures prior to the conclusion of a policy, so let’s confirm some of the details we discussed over the phone:

  • The type of policy and a general explanation of its characteristics;
  • The nature and extent of policy benefits, including, when the policy starts;
  • Any commission or remuneration that is payable in terms of the policy as well as the basic excesses and the possibility that additional excesses may apply;
  • When claiming we have the option to pay, repair or replace through the supplier of our choice or a combination thereof;
  • With regards to premiums and premiums payable:
  • Premiums on our policies are payable monthly, on your selected debit order date. If the monthly payment is not received on the selected debit order date, cover will not be provided for that period. From the second month’s due payment, if payment is not made, a 15-day period of grace for payment will be provided, after which we will again request payment;
  • We may apply an annual increase on your premium but you will be notified prior to this taking place;
  • It is your responsibility to give accurate and correct information on all our questions. Failure to do so may negatively impact on any claims that you may have.
  • Please visit our website: www.budgetinsurance.co.za for detailed terms and conditions, exclusions and limitations.

Legal and Contact Information:

Budget Insurance Company Ltd is a Financial Services Provider (FSP) and your Insurer. Our FSP licence number is 18178.

Our company registration number is 2004/025764/06 and our VAT registration number is 4920216605.

You will find our offices at the following address: Auto & General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191. If you would like to visit us online, you can go to our website,

www.budgetinsurance.co.za.

You can also reach us telephonically on 0861 600 120. If you would like to reach a Compliance Officer, please call 0860 999 954, or send an email to [email protected]

The Public Officer can also be contacted on 0860 999 954.

Important facts:

Budget is an authorised financial services provider authorised for short-term insurance: personal and commercial lines products as well as long-term Insurance, and Category A and B products. Budget holds sufficient professional indemnity insurance cover.

If you speak to one of our consultants who don’t currently meet the minimum experience and/ or qualification requirements as set by the FAIS Act, rest assured, they are still fully capable of assisting you and they work under management supervision. Our consultants earn a once-off commission for the sale of policies.

Not satisfied?

We try our best to make sure we are able to help you. If you are still not satisfied with our service, please take note of the following important contact information:

• Dispute Resolution department: 0860 109 059

• Short-Term Insurance Ombudsman: 011 726 8900

• FAIS Ombudsman: 012 470 9080


Records of all phone and online interactions are kept for your protection and ours. These records will be made available to you on request. Should you have any other questions, please do not hesitate to contact us at Customer Care, 0861 600 120.