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IT Help Desk

What happens if the person you employ to deal with the IT-related office issues falls ill unexpectedly? Being offline or unable to access important documents could cost your business money. Having access to our IT help desk gives you telephonic support to resolve IT-related issues with computers and laptops remotely. Failing this, our team will dispatch a technician to your premises – billed separately directly to you at negotiated rates.

 

Troubleshooting or maintaining self-service websites

  • Support via phone
  • Dispatch of service technicians at an additional cost
  • Single Point of Contact (SPOC) with call escalations

 

Software support

  • Application software tools

 

Systems support

  • Servers, PCs, workstations
  • Thin clients, storage devices
  • Terminals and peripherals

 

Managed service

This allows a business to offload IT operations to a service provider, who will assume the ongoing responsibility for 24-hour monitoring, management, and problem resolution for the IT systems within your business.

 

Managed services solution includes:

  • Windows servers
  • Microsoft application servers like Exchange and SQ
  • Windows and Apple desktops
  • Internet connectivity including ADSL lines and firewalls

 

We also maintain an ITIL-compliant service desk with dedicated staff to ensure that every incident is logged, actioned, and closed, providing you with a detailed monthly report of your IT systems.

 

In business, downtime means money down the drain, but with our IT help desk, you’ll be up and running quickly, saving you money and frustration.

More than just business insurance

Road Assist

Access emergency medical assist during and after road-related events. Road assist offers you R500 towards courtesy transport, hotel accommodation, and car hire. It is also for the collection of your repaired vehicle.

Breakdown Assistance

Your business need not lose money on towing and storage costs. Budget Biz Assist's breakdown assistance will cover the costs of towing and storage of your vehicle during an emergency under the breakdown assistance umbrella.

Business Concierge

Budget Insurance business concierge benefit is designed to save you time and money. We help you buy services, goods, and equipment. The business concierge benefit assists with services, bookings for travel, accommodation, and appointments.

Find out More about 
Business Insurance

Frequently Asked Questions

 

How can IT Help Desk help my Business?

Having access to our IT help desk gives you telephonic support to resolve IT-related issues with computers and laptops remotely. Failing this, our team will dispatch a technician to your premises – billed separately directly to you at negotiated rates.

What are some of the support services offered with IT Help Desk?

IT Help Desk can provide help with Troubleshooting or maintaining self-service websites, Software support, Systems support, and managed services solutions like Windows servers, Microsoft application servers like Exchange and SQ, Windows and Apple desktops as well as internet connectivity including ADSL lines and firewalls.

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