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Licence Support


All car owners need to renew their vehicle licences every year. The problem is that there isn’t a proactive licence renewal notification system and the processes are extremely frustrating and time-consuming due to filling in forms and waiting in queues at the post office or licensing departments. Renewals can also be costly due to penalties for late payment.

Digicall provides a unique service that is designed to take the hassle out of licence renewals. Licence Support will firstly notify you of upcoming renewals, and then provide a quick, easy and painless channel to get these licences renewed, with the added benefit of having your licences delivered to you.

Licence Support services consist of:

  • A quick and efficient licence monitoring and notification system
  • Reduced need to fill in long and complicated forms
  • Easy payment facility
  • Proof of licence renewals
  • Delivery of renewed licences to you
  • Assistance in the event that your licences are lost or stolen

Relief

The safe, secure licence renewal facility removes the hassle of queuing and provides proof of payment so you don’t need to be concerned about roadblocks in the future.

Recoveries

We notify you of licences that need renewal so you can avoid penalties for late payment.

Representation

Our expert team provides assistance if you lose your licence.

Licence Support Terms & Conditions

  1. Digicall will endeavor to notify the Member via email, SMS or telephone call approximately 1 month before a Motor Vehicle licence issued to the Member is due to expire of the face value of the renewal amount to be paid by the Member. The Member must within 15 days of receipt of the notification pay the face value of the renewal to Digicall who will in turn pay the fee on behalf of the Member to the relevant Authority.
  1. Digicall shall not be liable for any fines or administrative penalties or any increase in the renewal amount if the applicable Motor Vehicle licence is not renewed before the date of expiry.
  1. Digicall will collect the Motor Vehicle licence on behalf of the Member from the relevant Authority or Post Office and shall arrange for delivery of the said licence to the Member.
  1. The Licence Support service is limited to licence renewals by South African Authorities only.

  2. The Licence Support service is limited to the Main Member.
  1. In order to be entitled to the Licence Support service a Member’s membership must be fully paid up at the time at which any of the Licence Support services is to be rendered.
  1. At the time of the licence renewal you must comply with all the legal and regulatory requirements of the NRSA, the NRTA, the RTA and any other legislation pertaining to the utilisation of a public road, as defined in the NRTA, including, without limitation, any such sub-ordinate legislation, regulations and by-laws pertaining to any of the aforementioned.
  1. Digicall does not guarantee the performance of any Authority (including the licence department) or Post Office.
  1. The invoices/quotations provided by Digicall will only be valid for 15 days.
  1. Digicall is not liable for any delays in payment or response by the Member.
  1. Digicall cannot assist where a licence renewal is blocked by the relevant Authority due to outstanding traffic fines or outstanding renewals on other vehicles.
  1. Due to the personal nature of the information, Digicall cannot assist in making changes to Member’s details on eNaTIS.